At SME Business Systems, we strive to provide high-quality products and services to meet the diverse needs of our customers. We understand that circumstances may arise where a refund is requested. Below is our refund policy outlining the terms and conditions for different products and services:
Hardware and Digital Products:
We offer a 14-day, no-questions-asked money-back guarantee for all hardware and digital products purchased from SME Business Systems. If you are not satisfied with your purchase within the first 14 days, simply contact our support team, and we will process a refund for your order.
Services:
For services provided by Gutenbergkits, including custom development projects and paid services, we offer a 30-day free revision period. During this time, you can request revisions to ensure the delivered project aligns with your requirements. We are committed to working with you to address any concerns and make necessary adjustments.
Custom Service Projects:
Once a project is marked as completed, it enters the finalisation phase, and no further revisions or refunds will be entertained. We encourage you to thoroughly review the completed project during the revision period to ensure it meets your specifications. After the 30-day free revision period has lapsed, any additional changes may be subject to a separate agreement and additional fees.
Exceptions:
Please note that our refund policy does not apply to custom service-based projects once marked as completed. This includes projects where extensive customisation or development work has been performed based on your specific requirements.
Contacting Support:
If you have any concerns or questions regarding our refund policy, feel free to reach out to our customer support team. We are here to assist you and ensure your experience with SME Business Systems is positive and satisfactory.
Note: SME Business Systems reserves the right to update or modify this refund policy at its discretion. Customers will be notified of any changes through our website or direct communication channels.