These terms and conditions (“Terms”) govern the use of SME Business Systems’ products and services. By using our products and services, you agree to be bound by these Terms. Please read them carefully.
Products
- Money Back Guarantee:
- We offer a 14-day no-questions-asked money-back guarantee for all pricing plans of our products.
- If you are on an annual subscription, and your subscription renews automatically, the money-back guarantee is not applicable for that renewal.
- Renewals:
- For annual subscriptions, we will send you email notifications about the upcoming renewal. You have the option to disable auto-renewal in your account settings, or to notify us at any time that you wish to cancel your upcoming renewal.
Services
- Support:
- We provide 100% free support for many of our products and services.
- Where paid support is provided subject to an Service Level Agreement (SLA), support arrangements will be specified in that agreement.
- For custom projects, clients may be required to pay an upfront fee, depending on the nature and scale of the project.
- Payment for Custom Services:
- For custom services, the amount of upfront payment will be determined based on our collaboration with the client and the project’s requirements.
- Once a project is marked as completed by our client, we do not provide refunds for the paid services.
- Cancellation of Custom Services:
- If you cancel a custom paid service order in the middle of the project without any remarkable reason, the upfront payment will not be refunded.
General
- Ownership and Rights:
- All products and services provided by SME Business Systems are protected by copyright and other intellectual property laws.
- You are granted a non-exclusive, non-transferable license to use our products and services.
- Limitation of Liability:
- SME Business Systems is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our products and services.
- Privacy:
- We respect your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
- Changes to Terms:
- SME Business Systems may update these Terms from time to time. You will be notified of any significant changes.
By using SME Business Systems’ products and services, you acknowledge that you have read and understood these Terms and agree to abide by them. If you do not agree with any of these Terms, please do not use our products and services.
If you have any questions or concerns regarding these Terms, please contact us.